Returns & Refunds Policies

At bugzbagz, we promise our products will be as impressive as they appear on our website. Customer satisfaction is important to us, so if you received your bag damaged within 30 days of receiving it, we'll be happy for you to return the item reply paid for either a replacement item or a refund. We may ask for faulty/incorrect items to be returned to us for a quality inspection, to ensure those rare problems don't occur again. If you wish to return an item, please contact support team at email info@bugzbagz.org for instructions on how to proceed, including details of our reply paid address. Typically refunds take up to 2 weeks to be processed once product have been received.

Customers will not be eligible for a refund or replacement of personalised or customised products:

• Where errors occur from a typing error you may have made on the internet;

• for defaults that are the result of ordinary wear and tear or abnormal use;

• or if you have changed your mind

Customers use all kinds of spelling variations for names, so it is impossible for us to know if it is a mistake or just different. So please ensure spelling is checked before an order is completed.

Our personalised products are made-to-order according to your specifications, so we can't accept returns where the customer has simply changed their mind.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@bugzbagz.org

Delivery

Standard Domestic Delivery (Semenanjung Malaysia) RM7. 5-7 Business Days

Sabah & Sarawak. RM15. 9-10 Business Days

for every purchase, we will send an email to inform you about your ID and tracking number after handling your purchased items to courier companies. Please check your email in 'inbox, junk, spam'.